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What are eyelash extensions?

Eyelash extensions are an exciting new way to extend the length and thickness of your natural eyelashes. Lash extensions are single strands of synthetic eyelashes that are curved to replicate a natural eyelash. They are applied to each individual natural eyelash one by one for a natural, beautiful and luscious look.

How long do eyelash extensions last?

Eyelash extensions can last up to anywhere between 2-4 weeks. It all depends on how you take care of them and if you follow the aftercare instructions correctly. Everyone has a different oil content, which means the time between fills vary. 

how long does it take to apply?

Depending on the style of lashes you choose (Classic or Volume) the time can vary from 1.5 hour-3 hours for a set, and 1 hour-2 hours for a fill.

how do I take care of my lash extensions?

  • Use oil-free products

  • Avoid hot steam or sauna (minimize hot yoga)

  • Avoid sleeping on your stomach or sides to avoid pressure on the extensions (invest in a satin pillow case)

  • Avoid running water directly on your lashes

  • Do not rub, pick or pull your eyes

  • Do not use a mechanical eyelash curler

  • Clean your eyelashes everyday with Lash Shampoo. Please do not use baby shampoo as it can be drying. 

How do i prepare for my lash appointment?

Arrive without any eye makeup or contact lenses. This will minimize the cleanup/prep time and allow more time for applying the extensions. You will need to keep your lashes dry for 24 hours after the application so it's also a good idea to have your hair washed the day of or night before.

Can i get my lashes wet?

You can get your lashes wet right after your appointment. Just bare in mind your lash extensions are waterproof, not shower jet proof!

Will i need mascara?

If you feel you must then you can use a lash sealant for classic lashes only. Do not use waterproof mascara or any type of oil based mascara because it can dissolve the bonding agent and shorten the life of your eyelash extensions causing them to fall sooner. You will also have to make sure you remove all makeup every night. 

Generally, the extensions purpose is to take this step out of your beauty regime making your mornings a lot faster!

What is the difference between volume and classic lashes?

Classic: 1 lash extension is glued to 1 natural lash. This method is also known as 1 to 1 or 1:1. Classic lashes are perfect for clients who already have a lot of lashes, but want to add more length. Classic lashes look more natural. 


Volume: When multiple lashes in a fan formation are applied to one single natural eyelash individually at a time. Volume lashes create more of a full and fluffy look. Volume lashes are much thinner in density compared to classic so it will not feel heavy, but because more are being applied it creates a dense look. 

what are your booking/cancellation policies?

what are your booking/cancellation policies?

For cancellations please contact That Lash Girl 48 hrs prior to your appointment to avoid losing your deposit if paid. If you are more than 15 minutes late you assume the risk of losing your deposit and appointment time. If you miss your appointment without 48 hours notice/ late more than 15 minutes, you will have to pay a $50 no show fee to re-book. All new clients must book online, and a deposit will be required via email.

what method of payment do you accept?

Payments must be made within the business hours on the same day as your service. Late payments are subject to a LATE PAY FEE of $10

what is your policy on lash refills?

You must have 40% of your extensions remaining to be considered for a fill. If you pass 4 weeks since your last fill/set then you ​will require a new set.

What is your policy on guests?

Please do not  bring unauthorized guests to your appointment. It is distracting and can compromise the safety of the client and technician.

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